have questions? we have answers

some of the more common questions answered below

General Questions

We are based out of Burlington, Wisconsin but will travel where ever your love takes you. Our team has been to Jamaica, Mexico, and around the US for wedding coverage. We will travel for sessions such as engagement sessions, boudoir, corporate photos, etc. Travel costs vary based on destination. If you're requesting a location that is more than 20 miles from Burlington travel rates start at $25.
For family sessions, couples, and individual sessions we do require a $50 deposit to book your session! Call us today to get your session set up with us at 262-206-6315. We can take payment online or check or cash is preferred. For weddings we require a signed photo contract & 25% down deposit to book your date.
We are a mixed family meaning we shoot with both Nikon & Cannon!
You will see all the images from the session via your proofing gallery. You will then pick your favorite images from your session which we will then edit and finalize for you. Those are the images that you get from your session. Each package includes a different amount of images that comes with your session. That can be 5 - 30 images depending on the package you purchase. You also have the option to purchase any additional images you'd like for $20-$25 per photo (depending on the session type). For wedding photos the process is quite different. Please see the FAQs in the wedding category to get the scoop!
We assign your photographer to you based on type of session and your needs!
Typically our turnaround time is 1-2 weeks for your images. Your proofing gallery will be delivered to you within five business days from your session. We then ask for you to get your photo order to us within 48 hours to ensure the most timely turnaround. Once we receive your photo order it takes our editor five business days to complete your order and send you the finalized images via your online gallery! The whole process takes generally 7-10 business days but sometimes sooner or later depending on how quick you get us your photo selection.
No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed and to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We guarantee that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our clients requests. For example, some clients may prefer a more natural look while others like a more dramatic and stylized look.

Wedding Questions

We first love to meet with all our couples to learn more about you and your wedding day. If you live out-of-town we can always arrange a video chat to talk the details with you! To book us, we do require 25% down and signed contract to book your wedding date with us. Your final payment is due one month prior to your wedding date and can be paid with cash or check.
Long story short - No. You're probably shocked but let us explain... Every photo you receive is edited; therefore, we give you the best photos taken from your day. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. Example: candid laughs and emotional tears are some of the best images. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. So don’t worry, we give you the best ones and trash all the half blinks and double chin shots.
Our goal is to deliver your images within 30 days or less. We also are known for our sneak peeks on Facebook. This allows you to see a 10-15 image preview before you even leave for your honeymoon! After your wedding our full-time editors will be hard at work editing your images. We will send you updates along the entire process so you can see more and more of your images throughout the weeks following your wedding. All images will be uploaded to your online gallery and we will mail your your USB with the images within that 30 day period!
Pinterest is a great community to find and share ideas, but those are other people’s moments and ideas. You are original and will have your own moments during your photo session/wedding day. We want you to have your own images that are filled with your authentic love & laughter!
We do not discount our packages. We believe that our level of service and photography is worth every penny that it is offered at. We do offer a wonderful military discount that adds a $100 print credit onto any wedding package.
WE DO! Our cinematic packages start at $3000.00 and would love to chat with you more about our video services! (CONTACT US LINK)
As we have many talented photographers on our team and we all have specialized categories we love to shoot! Our main wedding team includes Marcy + Abby. They are the best at what they do and give an above and beyond experience to our couples. With your wedding package you will be given the opprotunity to work with our staff for your engagement session. This is great because it's the chance to see how you work together in front of the camera as well as getting the time to know us better!
We suggest at least 8 hours for the day in order to capture the bulk of the stuff going on! We will always do our best to capture everything but anything less than 8 hours of coverage seems to be rushed. In a perfect world we’d love to have 2 hours to spend on bridal party photos and the romantic shots (just bride & groom). If possible we ask for 2 hours but have been able to do our standard shot list within 1.5 hours. Our package that includes 10 hours allows us to produce the best work possible for your day.
For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more candid shots of your guests.
We understand that not everything goes as planned during a wedding. We never pack up before the contracted time; and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.

Engagement Session Questions

We know you are counting the minutes till you get to see your images so we try our best for the quickest turn around time. You can expect to see your edited images with in 7 business days after your session with us!
We encourage you to do your engagement session as soon as possible! We typically say anwyhere from a year - 6 months before your wedding. Please use our contact page to get your session set up with us!
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. Weekdays work best for us but also understand if weekends are the only time that works for you! We also like to shoot on weekdays because locations are typically less crowded. We will always do our best to get your session scheduled to your convenience.
Your photos will be uploaded to an online gallery through our site 7 days after your session. You will be able to view, share, order professional prints, and download your images for free from our site!!! We will also post your images to our social media and would love for you to tag yourselves and share the photos!

Image Download and Legal Questions

In most cases, you can print your photos up to 20 x 30 without any quality loss. If you’d like to print larger than 20 x 30, additional post-production will be required.
You have the right to reprint images whenever you want! They are your images and moments! You should do what you want with them!!!
Each of our packages comes with a full resolution image download. However, we do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind.

Payment and Tax Questions

For family, senior, and other individual sessions we require a $50 deposit to book your session. For boudoir sessions we require 50% down to book your session. And for weddings we require a 25% down deposit. All deposits go towards your final balance and can be paid online, cash, or check.
For individual sessions (such as boudoir, family, senior portraits, etc.) your payment will be due once we receive your photo order form. Often times people purchase additional images from their proof gallery which sometimes adjusts your amount due. Payment is required before we deliver your finalized images in your online gallery. For weddings your final balance is due one month prior to your wedding date. We do accept payments throughout the entire wedding planning process and a lot of our clients love this feature. It makes it more feasible to pay little by little rather than one lump sum at the end.
Online payments, cash, or check.
All deposits are non-refundable. Because you buy time from us we set aside our time for you which limits us from taking other bookings. For individual sessions we will work with you if you have to reschedule for weather reasons or other events.